Shipping & Returns

SHIPPING

EXPRESS shipping is standard

All prices are in Australian dollars and include GST for Australian shoppers.
Orders are shipped via Australia Post ‘EXPRESS Parcel Post’ within 1 day of payment.
Orders have Australia Post tracking but are not insured.
Please contact us if you would like to add insurance to your shipping costs.
All orders are dispatched from Stradbroke Island.  
We will email you once your order has left our showroom and advise you of the tracking number.
It usually takes 1-2 days for shipping to capital cities but it may take up to 1 week for your parcel to leave the Island and arrive at your front door if you are in a regional area.
Please contact me if you are worried about your order and I will do my best to find it!

INTERNATIONAL SHOPPERS

GST is not applicable on international orders 
Duties may be payable upon entry into your country. These duties are your responsibility.
Orders are shipped via Australia Post ‘Pack and Track’ within 1 day of payment.
Orders have Australia Post tracking but are not insured.
Please contact us if you would like to add insurance to your shipping costs.
All orders are dispatched from Stradbroke Island.  
We will email you once your order has left our showroom and advise you of the tracking number.
It may take up to 4 weeks for your parcel to leave our Island and arrive at your front door

SHIPPING COSTS

Within Australia:
Up to 500g = $12 Postage and Handling
Up to 1k = $15 Postage and Handling
Up to 3k = $18 Postage and Handling
Up to 5k = $25 Postage and Handling

Rope Buoy Mats and Baskets = $28 Postage and Handling

Ships within 1-2 Business Days
Shipped via Australia Post  EXPRESS Parcel Satchels
Insurance is available for an added cost – Please email me if you need insurance.

Outside Australia:
Up to 500g = $35 Postage and Handling
Up to 1k = $55 Postage and Handling

Ships within 1-2 Business Days
Shipped via Australia Post Registered Post International
Insurance is available for an added cost – Please email me if you need insurance.

RETURNS POLICY

Please choose carefully as refunds are not offered for a change of heart.
All orders are carefully checked and packed before shipping. If there is a problem with our product please contact me as soon as you receive it so I can sort it out for you. Any returns or refund requests will be considered on a case by case basis.