Shipping + Returns + Exchanges

Lets keep it simple.

  • Free Standard Shipping on orders over $150 *Excludes Furniture, Artwork & Doormats
  • Free Standard Shipping on all Cushion Covers & Inserts
  • $10 Flat Rate Standard Shipping on Shell Lamps 

Returns (in the unlikely event that you don't love it)

To exchange or return an item please email with your order details and we will issue you with a return number along with the details of the return address. Just ship it back to us, and we will sort it out for you.

  • EASY RETURNS & EXCHANGES for up to 30 Days
  • 100% REFUND OR STORE CREDIT *Excludes Shipping Costs
  • Returns will be finalised within 5 business days of receiving products
  • Custom T's & orders, Fabric by the metre, furniture or Sale items are not returnable
  • Products must be received in unused & perfect condition & in original packaging
  • Email us your order number and details and we will get it underway jess@starfishstudio.com.au

    Shipping

    • Orders are shipped via Australia Post within 1 business day.
    • Tracking details are provided via email.
    • Capital cities on the East coast generally take 2-3 business days to receive orders.
      Shipping is via Australia Post with a choice of EXPRESS, or STANDARD Shipping.

    Orders have Australia Post tracking but are not insured for loss or breakage.

    Please contact us if you would like to add insurance to your shipping costs.
    All orders are dispatched from Stradbroke Island.  
    We will email you once your order has left our showroom and advise you of the tracking number.It usually takes 1-2 days for shipping to capital cities but it may take up to 1 week for your parcel  arrive at your front door if you are in a regional area.

    FURNITURE + OVERSIZED ITEMS

    Shipping for furniture is calculated  by volume and weight, for delivery.Contact us for a custom shipping quote. Furniture is sent Via TOLL and may take 21 days to arrive on the Island once full payment has been received.

    All prices are in Australian dollars and include GST for Australian shoppers.

    INTERNATIONAL SHOPPERS

    GST is not applicable on international orders 
    Duties may be payable upon entry into your country. These duties are your responsibility.
    Orders are shipped via Australia Post ‘Pack and Track’ within 1 day of payment.
    Orders have Australia Post tracking but are not insured.
    Please contact us if you would like to add insurance to your shipping costs.
    We will email you once your order has left our showroom and advise you of the tracking number.